Impact on order processing

Our priority will be on maintaining fast order turnaround, but we cannot guarantee that orders will be dispatched the same day.

We are not aware of any other issues with our supply chains that will prevent us from supplying your pet’s medicines. We do not see any reason to “panic buy” or stock up on your pet’s medicines. Please be mindful that we cannot refund medicines once they have left our premises.

We are still permitting in-store collection for orders, but please do not arrive in person if you are unwell. We ask that you please wait outside the shop to be served. We will send you an email when your order is ready for collection. We will be following NSW Government advice for pharmacy business regarding the operation of our store front.

AusPost are collecting the orders earlier in the day, so we have less capacity to fulfill same day turnaround of orders.